Frequently Asked Questions
Everything you need to know about your Sideways gear and orders.
What is the standard shipping time for sports equipment?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
Do you offer a warranty on high-performance gear?
Yes, all Sideways products come with a 1-year limited warranty against manufacturing defects to ensure you can perform at your peak with confidence.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in original, unused condition with tags attached. You can initiate a return through our online portal.
Are your products suitable for professional athletes?
Absolutely. Our gear is engineered to meet professional standards, utilizing moisture-wicking fabrics and ergonomic designs tested by elite athletes.
Can I track my order in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.